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Right from the start it was clear that COVID-19 would have an impact both on supply and demand for healthcare services; but nobody could know to what extent and for how long. When the situation today – and the outlook for many tomorrows to come – are significantly different than what we are used to, simulation-based scenario planning is what we want.

In the backdrop of decades of failed attempts to reduce excessive waiting times for secondary health care, Dynaplan was engaged by Bergen University Hospital (Norway) to evaluate their patient waiting list management procedures and policies.